Refund & Return Policy

Overview

The customer has the right to return the product within 14 days of the receipt provided the conditions in section “Refunds” are met.

Customers can also exchange the purchased product within 14 days of receipt.  

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return or exchange, we require a receipt or proof of purchase.

Refunds

There are certain situations where complete replacements or refunds are granted:

  • Order received with a clear factory damage, and the customer is not interested in exchanging it with any other item
  • If a customer places an order with certain specs and a wrong item is received, he/she is eligible for a refund if the desired item is not available anymore in stock. Otherwise, a replacement with the desired specifications should be fulfilled by us. 
  • Customer is willing to return the product for no reason. In this case, all shipping and handling fees should be handled by the customer. The returned item must be unused and in the same condition that was received. It must also be in the original packaging.

Exchanges

We only replace items if they are defective, damaged, or the requested size does not fit. In this case, the client can contact us via phone on +357 96 168920 and explain to the operator the request. In case the exchange is requested because of fit problem, all exchange expenses should be handled by the customer. 

Shipping returns

To return your product, you should mail your product to: 157 Gregori Afxentiou, 2360, Nicosia, Cyprus.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Only in the case of factory defect or damage, the shipping expenses will be held by us. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at +357 96 168920 for questions related to refunds and returns.

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